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CPCC is committed to an inclusive environment that is in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and our Accessibility Policy.


CPCC is committed to training our staff and volunteers on Ontario’s accessibility laws and on accessibility aspects of the Human Rights Code that apply to persons with disabilities.

Information & Communications

CPCC is committed to meeting the communication needs of people with disabilities. When asked, we provide information and communication materials in accessible formats or with communication supports. This includes publicly available information about our goods, services and facilities, as well as publicly available emergency information.

CPCC will consult with people with disabilities to determine their information and communication needs.

AODA Training


Training will be provided in a way that best suits the duties of employees and volunteers, and includes:

  • The purpose of the AODA;
  • Requirements of the Customer Service Standard;
  • How to interact with people with various disabilities;
  • Our Accessibility Policy;
  • How to identify different types of barriers; and
  • Sensitivity awareness when serving customers.

Ask for a document in an alternative format

You can request that we provide you with a document in an alternative format i.e. alternative font, large print.


CPCC will notify the public and staff that, when requested, we will accommodate disabilities during recruitment and assessment processes and when individuals are hired. If needed, we will provide customized workplace emergency information to employees who have a disability. If using performance management, career development and redeployment processes, we will take into account the accessibility needs of employees with disabilities.

Design of Public Places

CPCC will meet the Accessibility Standards for the Design of Public Spaces when building or making major modifications to public spaces. Public spaces include: recreational trails/beach access routes, accessible off street parking, and service related elements like service counters, fixed queuing lines and waiting areas.


If you have any questions or concerns about this policy, please contact:
the Executive Director, the Program Manager or designate.

Phone : 905-857-0090

Address : 150 Queen St. S., Bolton, Ontario L7E 1E3

Email :

Website :

This CPCC Accessibility policy and its related procedures will be reviewed as required in the event of legislative changes. Any of our policies that do not respect or promote the dignity and independence of people with disabilities will be modified or removed.